International Shipping Policy

Your country may require you to pay import fees, customs, duties and value added taxes (VAT), etc. which is not included in the price and shipping cost listed on our website. These charges are the sole responsibility of the customer.

Poler will not replace or offer refunds for orders which are abandoned due to non-payment of taxes and fees required by your country.

Orders leave our warehouse between 3-5 business days, however during the holiday season order processing time may take 7-10 business days for in-stock merchandise. During this processing time, your order is safely packed, and processed for shipment as quickly as possible. Once your order is processed you will receive an email confirmation. You will be emailed tracking information once your order leaves our warehouse.

We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay in shipment that exceeds the normal processing and shipment time, please let us know us by email at customerservice@poler.com

**All international sales are final**