Returns & Warranty

You can return your unwashed, unworn, brand new Poler Stuff with tags still attached within 30 days for a refund. If you would like to make a return, you will need your order number and zip code. No return on Sale Items, Unless defective.

Our exchange policy is simple: just return the items you don't want using the normal returns process. At any time, simply place a new order for the new product(s) you want to purchase. 

THE FINE PRINT

Poler cannot change or cancel an order once it has placed. If you would like to return an item you must wait until you receive your order.

If you have questions before placing an order, please contact customerservice@poler.com

Gifts can only be returned for a refund to the original purchaser or store credit. Poler can only accept returns for items purchased through our store or our website. All other returns should be referred to the retailer from whom your Poler Stuff was purchased. Poler cannot refund expedited shipping charges. Processing of returns can take up to 5 business days. Refunds issued to your account can require up to 7 days to post. Poler cannot process returns for customers residing outside of the U.S., and all international sales are final.