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Returns & Warranty

NO RETURNS FOR ON SALE ITEMS (All sales final)

 

HOW TO RETURN AN ITEM

You can return your unwashed, unworn, brand new Poler Stuff with tags still attached within 30 days for an exchange or refund. If you would like to return your stuff, please contact customerservice@poler.com with the following information:

1. Order # (located on your invoice or in your confirmation email)

2. Items you would like to return

3. Your preference for a refund or exchange.

Poler will issue a return authorization form based on the information you provide. We cannot accept items which are returned without the RA form, or are not included in your RA form. 

The Fine Print:

Please note that Poler can only offer exchanges for items of equal value or a combination of lesser value product and a partial refund. Poler does not store payment information and cannot charge your original payment method for a more expensive item. Gifts can only be returned for a refund to the original purchaser, an exchange, or store credit. Poler can only accept returns for items purchased through our store or our website. All other returns should be referred to the retailer from whom your Poler Stuff was purchased. Poler cannot exchange full price items for those purchased at a sale price. Poler cannot refund expedited shipping charges. Exchanges can only be fulfilled once the original purchase has been returned to our warehouse. Processing of returns can take up to 5 business days. Refunds issued to your account can require up to 7 days to post. Poler cannot process returns for customers residing outside of the U.S., and all international sales are final.

 

WARRANTY

Poler gear & apparel is built with camp vibes, adventuremobiles and excursions in mind. Our Napsacks, Tents, and Bags are fully warrantied with proof of purchase to the original owner against defects in material and workmanship for one year from date of purchase. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of materials over extended time and use. 

If you believe your product has a defect in craftsmanship, please email customerservice@poler.com detailing what the issue is and providing any and all original purchase information you can including the order #. 

We may require the defective merchandise to be returned for a warranty evaluation.

We do not offer warranty support for international orders at this time.