How To Return An Item

HOW TO RETURN AN ITEM

You can return your unwashed, unworn, brand new Poler Stuff with tags still attached within 30 days for a refund. If you would like to make a return, you will need your order number and zip code.

CLICK HERE TO SUBMIT A RETURN REQUEST

*Please note that a flat rate fee of $7.00 flat rate shipping fee will be applied to all returns.
If you do not have your order number or are returning an item you received as a gift please contact us at: customerservice@poler.com.

ALL SALES ARE FINAL ON ALL INTERNATIONAL ORDERS
EXCHANGES

Our exchange policy is simple: just return the items you don't want using the normal returns process. At any time, simply place a new order for the new product(s) you want to purchase. 

THE FINE PRINT

Poler cannot change or cancel an order once it has placed. If you would like to return an item you must wait until you receive your order.

If you have questions before placing an order, please contact customerservice@poler.com

Gifts can only be returned for a refund to the original purchaser or store credit. Poler can only accept returns for items purchased through our store or our website. All other returns should be referred to the retailer from whom your Poler Stuff was purchased. Poler cannot refund expedited shipping charges. Processing of returns can take up to 5 business days. Refunds issued to your account can require up to 7 days to post. Poler cannot process returns for customers residing outside of the U.S., and all international sales are final.

WARRANTY

Poler gear & apparel is built with camp vibes, adventuremobiles and excursions in mind. Our Napsacks, Tents, and Bags are fully warrantied with proof of purchase to the original owner against defects in material and workmanship for one year from date of purchase. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of materials over extended time and use. 

If you believe your product has a defect in craftsmanship, please email customerservice@poler.com detailing what the issue is and providing any and all original purchase information you can including the order number.

We may require the defective merchandise to be returned for a warranty evaluation.

We do not offer warranty support for international orders at this time.

Last updated: 11/15/22