How To Return An Item
You can return your unwashed, unworn, brand new Poler Stuff with tags still attached within 30 days for an exchange or refund. If you would like to return your stuff, please contact firstname.lastname@example.org with the following information:
1. Order # (located on your invoice or in your confirmation email)
2. Items you would like to return
3. Your preference for a refund or exchange.
Poler will issue a return authorization form based on the information you provide. We cannot accept items which are returned without the RA form, or are not included in your RA form. We will provide you with a ship label for your return as well if your order was over $100 and you are located within the Contiguous United States. Any orders placed that total under $100 will not be eligible for free returns. Poler will provide freight for all exchange items shipped back to the customer at no additional cost.
The Fine Print:
Please note that Poler can only offer exchanges for items of equal value or a combination of lesser value product and a partial refund. Poler does not store payment information and cannot charge your original payment method for a more expensive item. Gifts can only be returned for a refund to the original purchaser, an exchange, or store credit. Poler can only accept returns for items purchased through our store or our website. All other returns should be referred to the retailer from whom your Poler Stuff was purchased. Poler cannot exchange full price items for those purchased at a sale price. Poler cannot refund expedited shipping charges. Exchanges can only be fulfilled once the original purchase has been returned to our warehouse. Processing of returns can take up to 5 business days. Refunds issued to your account can require up to 7 days to post. Poler cannot process returns for customers residing outside of the U.S., and all international sales are final.